Returns & Exchanges

At Cocoon Furniture, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all eligible items. Please ensure products are in their original condition and packaging to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is protected from damage during transit.

3

Attach the Shipping Label

Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand over your package to the designated carrier and keep your receipt; we will process your refund within 5-7 business days of receiving the item.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing